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Background queue won't start

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I'm using Media Composer 8.9.3 and I'm having problems with the background services.

Initially, it wasn't loading properly so I followed advice already posted on the forum about overcoming this:

I've already done a clean reinstall of Avid.

Before that I also deleted the Editor transcode folder

And I deleted all old files from the User folder - can't recall which now - following the advice of others having the problem.

I've reached the point where the background queue now loads correctly in a browser, but after a short while completely fails with either one of these errors on apparently random files:

Exception: Exception: Failed to build pipes for play operation - see console for details.

Exception: Exception: Cannot create the AMA sample mapper to play this clip - SelectFileMob() failed.

I can post the console output but I'm unclear about which output is relevant - are the most recent entries at the top or bottom?

Help much appreciated.

 

 

 

 

 

 


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