Greetings,
We are new users to the program, new subscribers using Avid media composer version 2018.9. since we have purchased our subscription (online), we have not been able to use the Chroma key/spectra matte function at all. as soon as an instance of the plug in is dropped on the footage to be affected, the program crashes. subsequently any projects with existing key functions remaining on the files, do not even open or crash at opening. as well the stabilizer* effect/plug in is triggering the same set of issues.
Since purchasing the subscription, we have submitted at least 10 crash reports to avid as per the prompt and in the last 24 hours we have experienced about 15 crashes. The software is being operated on a Dell pc with a windows 8.1 operating system ( see attachments* below ).
any assistance would be appreciated as this is a major inconvenience, disappointment as new users and affecting our ability to make a living. the rest of the program is functioning feasibly to our liking so far. thank you.
t)