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Still having workspace issues with 2019.6

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Since I installed 2019.6 I have been having issues getting the workspaces to function.  I deleted my previous settings.  The side bar never functioned properly.  Previously when I clicked on the audio tool nothing happened and could not access it. At some point I was able to get that up - However the workspace bar does not function.

Now on the window drop down menu workspaces - the audio tool has a check mark and and  I cannot move the check mark to access another mode like edit.  I unistalled 2019.6 and re installed and I am getting the same issues.  I  am ready just to go back to 2018 latest version.   Called support and they are supposed to get back to me -one email says in 5 days.  sorry I renewed till 2020 becasue this is not a very good start with avid support

 

Wondering if anyone has any ideas on how to correct

 

Thank you


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